Which credit cards do you take?
We take the major credit cards Visa and MasterCard. Other major credit cards such as American Express, Diner’s Club, JCB etc are available via our PayPal payment gateway available on our payment page.
What if I don’t have a credit card?
You may pay for your subscription by PayPal, Western Union or Money Gram money transfer or by sending a money order in the mail. You may also pay by Direct Bank Deposit. To pay by these methods, go through the standard sign up procedure and select the appropriate payment method. You will then be given detailed instructions on how to send the payment. Your service will start as soon as we receive confirmation of the payment.
If you are paying by money transfer, money order or bank deposit for a renewal subscription, we must receive your payment before the expiry date to ensure that there is no interruption of service.
How secure is your payment system?
All our payment systems are secure and safe. We use the Australian eWAY payment gateway for online credit card transactions. eWAY is an authorised third party processor for all the major Australian banks. We also offer PayPal. PayPal is a world leader in providing safe and secure payment transactions on the internet.
What guarantees do you offer?
If for some reason our Service fails to meet your expectations, you may contact us by email within 24 hours of paying for the service and we will cheerfully refund your money. Refer to our Refund Policy on the payment page for more details.
What if I can’t log in to my account?
Ensure that you are entering your correct details without any spaces. If a problem persists, you may need to check the security settings in your browser. Setting the security settings to “default” will normally correct any browser issues. Before you make any changes to the browser security settings, be sure to check with your system administrator first.
What if I forget my username and/or password?
Go to the log in page and select the forgotten password link. Enter your email address and your login details will be emailed to you.
What happens if I enter the wrong password a number of times?
If a wrong password to your account has been entered too many times, your account will be disabled for 1 hour. After the 1 hour has passed, you may access your account.
Can I log in more than once at the same time?
No, you may only have one session active at a time. If you attempt to log in more than once, you will be given the choice of either cancelling the second log in or continuing and cancelling the first log in.
How do I change my email address and/or contact details?
Use the My Account option from the Student Centre. You may change your email address and contact details using this option.
How do I change my username?
You cannot change your username. It must stay the same for the life of your subscription.
What if my account expires?
You are able to purchase additional time in monthly increments for a limited number of months. You may do this before your account expires from the Student Centre. If your account has already expired, enter your correct login details on the login page and you will be given an option to purchase more time. Alternatively, send an email to our accounts department.
What internet connection speed do you recommend?
We recommend that you have as fast a connection as possible to minimise download time for site content, however the web site will work quite well with a dial up connection. With a dial up connection, allow for additional time to download and buffer site content.
What screen resolution do you recommend?
Scott's English Plus works on mobile devices and desktops.
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